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Susan Scarlett

Broker

Royal Heritage Realty Ltd.

Durham Region Association of REALTORS
English

15

Transactions
(past year)

10

Years of
experience

About Susan

I am a dedicated Broker who provides friendly and superior assistance to all homeowners, and buyers, in Ontario’s Durham Region.  


My primary focus areas cover the cities of Oshawa, Whitby, Brooklin, Courtice, Bowmanville and Newcastle.  


I have been in Real Estate full-time since 2008.  Prior to that time, I spent 23 years as a Senior Project Manager for a major Global IT corporation.  My project management background plays heavily into how I manage the sale or purchase of a home for my clients.  I see roadblocks before they appear and am able to make sure that my clients don’t encounter them if at all possible.  

As your Real Estate Broker, you are not just my client.  We are partners working towards that shared vision of either buying your dream home or selling your current residence.  

I presently live in Oshawa with my husband of 39 years, and 2 West Highland Terriers named Shay and Ernie.  We have one daughter who lives in a great year-round cottage-style home in the Muskoka Lakes region.

Recently Sold By Susan
Helpful Reviews of Susan

5.0/5 of 12 reviews

Svetlana and Vyacheslav S.

(Buyer, 2013)

Sue, we would like to thank you for all you've done for us with the purchase of our new home. Thank you for your hard work and your patience and your generous kind heart. Thank you for every single thing you did. You were unfailingly resourceful, diligent, and thorough! You are what kept this deal together and made it go through. We are certain you made some behind the scenes efforts that we did not see and we thank you for those as well. You've made buying a home seem easy. You even went way beyond what we expected a real estate agent to do for us and we very much appreciate that. We will definitely refer you to anyone we talk to who is looking to buy a home. We wish you well in all that you do.

Edith and Fred V.

(Buyer and Seller, 2016)

Susan, We wanted to thank you for your excellent service during the sale of our home. You went over and above what we were expecting and made this deal happen. You also worked tirelessly for us and did more than any Real Estate Agent has ever done in finding us our new home which you did an excellent job at, ( we love our new home ) Your professionalism, knowledge, honesty, and hard work ethic was very much appreciated. We consider you a friend and would highly recommend you to anyone that is searching either to sell and/or buy a new home. Thanks again Susan. Edith, Fred and Jake (our dog)

Neil D.

(Buyer, 2017)

Sue was awesome. This was my first home purchased by myself, she put my mind at ease and re-assured everything will work out. She was in constant contact with me regarding listings. She was always available by text and phone. When viewing homes, Sue inspected the home as well, and brought any issue to my attention. She knew what to look for and didn’t hesitate to bring the issues to me. I NEVER felt pressured to purchase a house with Sue. It was quite the opposite, she told me if she felt a house didn’t fit my needs. When the right home was found, Sue was just as excited as I was. Sue is simply a great real estate agent.

Norm A.

(Buyer, 2015)

I was/am a first-time home buyer. I was driving past a real estate office one afternoon and decided to stop and get some information. It so happened that Sue was the agent on duty at that time. She made me feel so at ease from the very beginning. Sue walked me through the entire buying process and let me know what to expect. Because I work in a profession where I move around and I live north of Toronto, Sue offered to preview houses on my behalf and if she felt it met my needs and would be something of interest, then we would book an appointment for me to see the house in the evenings. Every house that Sue selected was exactly what I had in mind. She had an excellent understanding of what I wanted and needed. Sue helped me find a home, not just a house. I will not and would not second guess recommending Sue to anyone. Thanks again Sue for all your help. My family is so happy!

Rachel J.

(Buyer, 2015)

Sue is a fabulous person, agent, and friend to work with. She gave me the information that I needed and the guidance to make the best choice for my needs. Sue was honest, Straight forward in that she didn't play real estate games, and a constant professional with me, the sellers, and their agent.

Yvonne O.

(Buyer and Seller, 2015)

Thank you for your friendly and professional advice that made my house sell so quickly. Your warm personality made me feel like a friend, not just a client. Not only did you help with the sale of my house in Brooklin, but you helped me with all the correspondence on purchasing my new home in Innisfil. Your guidance and support was greatly appreciated and I can't thank you enough for your support and guidance along the way. I wish you all the best!

Rebecca & Jeremy R.

(Seller, 2014)

My wife Rebecca and I wanted to take a moment to comment on the fantastic experience we had working with Sue Scarlett. We were not very experienced with real estate and were concerned with not getting the full value of our property. Thankfully with Sue as our real estate agent, we were in great hands. Sue helped us through the process of preparing our condo so that it showed amazingly. Within 9 days, we had an offer that closed for the full asking price. Sue also helped us with all of the paperwork and working with the condo property management organization during the transition. We are very glad that we had Sue to help us through the sale of our condo and thoroughly enjoyed the experience!

David & Dianne W.

(Buyer and Seller, 2010)

We recently had the pleasure of having Sue represent us in the sale of our home in Bowmanville. We had a very limited time frame and had only one month to sell and close our home. Sue's professionalism and optimistic attitude made us feel confident that this would happen. She made constructive suggestions to make our house more marketable and at the same time was sensitive to our daily needs and lifestyle. Our house sold in just 9 days!! Susan's positive outlook and great sense of humour made the experience far less stressful than it could have been and we would gladly recommend her to friends and family

Jenny B.

(Buyer, 2016)

Susan worked with us to purchase our first home. Her communication, dedication and all around wonderful personality made the processes much more easy going and simple! Sue had the answers to my questions in detail. Working with her was a pleasure! Thank you Sue! We are happy in our new home!

Ian J.

(Seller, 2013)

We are so glad to have hired Sue as our Realtor for selling our first home! Before listing our semi-detached house in Oshawa, we looked around online and interviewed several different Realtors in our area. We didn't know Sue personally at that time, but we decided to contact her after seeing her Website and Facebook page. We immediately felt comfortable with Sue because of her open, friendly personality and her excellent listening skills. She saw the potential in our house and she took the time to thoroughly answer all of our questions. She also gave us helpful advice about how to fix up our house prior to listing. We especially liked that Sue was not pushy about trying to sell us on her services at the initial informational meeting. Instead of trying to impress us with meaningless past sales statistics, she concentrated on our house and our needs as sellers. After we decided to hire Sue as our listing agent, we wanted to spend several weeks working on our house to get it clean, decluttered, and freshly painted. Sue didn't rush us to get the house on the market immediately - something we both really appreciated. This extra time helped alleviate our stress levels, and it allowed us to get the house fully ready before listing. We were both extremely impressed by the marketing materials that Sue created for selling our house. The photo brochure was very professional and it made our house look it's best. We put our house on the market on a Monday, and by the next day we had 5 offers! We were overwhelmed by this response and very grateful to Sue for her hard work. She explained all of the offers carefully to us, and helped us finalize the sale with our chosen buyer. Throughout the process, Sue was always available to answer our questions and address any concerns that we had. We are definitely not low maintenance clients, but Sue made us feel confident and relaxed throughout the process. Thank you so much Sue, for being our real estate agent! - Ian and Robin

Gord B.

(Seller, 2011)

From our very first meeting with Sue my wife and I were certain that we had found an agent we would be very comfortable working with. Sue was very friendly in a sincere way yet was totally professional in her approach to working with us and marketing our home. The suggested asking price was very appropriate and our home sold in less than a week. I highly recommend Sue and would use her again.

Carol H.

(Seller, 2013)

Susan was a very friendly and competent agent to work with. She gave me great ideas for uncluttering and presenting my condo for sale. She worked incredibly hard to sell my condo and I was very happy with the results. Her work ethics are second to none. Keep upon the good work Sue. Carol Hatton

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